Discover the world with Toursvan
Experience more on your holiday by visiting hidden gems with a local driver
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Jalan Mohd to fraser’s Hill
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Make changes to your booking or cancel your reservation up to 24 hours before departure and get a full refund.
Frequently Asked Questions
If you have any questions, here are the answers.
What is Toursvan?
Toursvan was founded in 2015 with a simple goal in mind: to make traveling to another city easy. We know public transport is stressful and time consuming, so we came up with a better option: door-to-door service in a private car. And then we started thinking about what could make a travel day even better?
Can I book a round trip?
All Toursvan bookings are one way. If you need a return trip on a different date, simply book this as a separate one-way trip. For a same-day excursion, please request a custom trip. If you plan to stay more than a couple hours, we still recommend booking two one way trips so you’re not paying a driver for waiting.
What is your cancellation policy?
For Toursvan’s private service, you can cancel for a full refund up to 24 hours before departure. For the Toursvan Pool shared shuttle, we offer 3 ticket options when booking: Non-refundable, Flexible with cancellations 24-hours before departure, and Super-flexible with cancellations up to 15-minutes before departure. While you can cancel your booking for a full refund up to 24 hours in advance, changes requested under 36 hours are subject to driver availability, especially in the high season.
How do I book?
Simply choose your origin and destination via our homepage and enter your departure date and time. Browse and add sightseeing stops along the way by following the booking instructions provided on screen. It’s a simple, easy, and fun way to book your next adventure! And if you don’t see your desired route on our website, you can request a custom trip. You can even book without knowing your exact pick-up or drop-off address – we let you add these later!
Will the driver provide child car seat?
Each passenger is allowed one large bag (29″ x 21″ x 11″ / 74 x 53 x 28 cm) and one small bag (22″ x 14″ x 9″ / 56 x 36 x 23 cm). Luxury sedans can only accommodate 2 large bags. We always send the vehicle that is the best fit for you and your luggage, so make sure to select the actual amount of luggage you are traveling with when booking. If you have oversized luggage, or are unsure if your luggage will fit, contact us.
What is your cancellation policy?
Everywhere except the USA, drivers will supply appropriate child seats (just let us know during booking). In the USA, certain states require you to supply your own child seats
